DME Software
For DME companies coordinating patients, equipment, field teams and financial follow-up.
- Patients, requests & authorizations
- Inventory, orders & dispatch
- Billing, reports & internal messaging
Modular solutions for your company
Your business.
Your modules.
Your DME.
DME Software, VoIP telephony, fax and SMS & WhatsApp messaging — choose them individually or build the combination your company needs. Start with the workflows that matter to your team.
Available separatelyConfigured for your business
FOUR PRODUCTS. YOUR COMBINATION.
Your day, connected.
WORKFLOW OVERVIEWRequests24Intake & authorization
Deliveries12Ready for dispatch
Billing08Ready for review
WORK ITEMWORKFLOWSTATUS
Request · DEMO-01AuthorizationApproved
Order · DEMO-02DeliveryScheduled
Visit · DEMO-03BillingIn review
Build the right combination.Four products. Your priorities.
CONCEPT PREVIEW · SAMPLE DATA, NOT LIVE ACTIVITY
01 / Four products. One conversation.
Buy what you need.
Build around your business.
Choose software, telephony, fax or messaging on its own. Or ask us to put together a combination for your company. Your proposal reflects the scope you select.
VoIP Telephony
For companies that need their team to handle calls, transfers and conferences.
- Make & receive calls in the browser
- Hold, mute & transfer calls
- Conferences & call history
Fax
For companies that need an organized way to receive, send and manage fax documents.
- Incoming & outgoing faxes
- Document preview & folders
- Delivery status & retries
SMS & WhatsApp
For companies that want to manage customer messages independently of their phone system.
- SMS & WhatsApp conversations
- History, attachments & delivery status
- Channel selection & message templates
Software only. Communications only. Or a combination.Tell us what you need
02 / Inside DME Software
Less disconnected work.
More forward motion.
Explore the operational capabilities available in DME Software. We’ll discuss the workflows and modules your company needs when preparing your proposal.
Know the patient.
Keep the context.
Manage patient records, insurance details, diagnoses and providers alongside the requests and documents that support their care.
Turn requests
into next steps.
Follow requests, authorization numbers, orders and visits. Track statuses, maintain history and assign work tasks to your team.
Put equipment
in the picture.
Search and manage inventory, import product catalogs and work with inventory orders as part of your day-to-day fulfillment process.
Coordinate the
last mile.
Organize deliveries and routes, track vehicles and review driver activity. Keep dispatch connected to the work happening in the field.
Bring clarity
to billing.
Manage delivery and visit procedures, billing records, remittances and checks. Keep financial follow-up connected to operational records.
Keep conversations
close to the work.
Keep colleagues and drivers connected with direct internal messages, attachments and conversation history. VoIP, fax and SMS & WhatsApp Messaging are separate products.
03 / The software in action
One journey.
Every step accounted for.
Follow an example of the DME Software workflow, from intake to financial follow-up. Select a stage below.
A complete starting point.
Bring patient information, insurance and supporting documents together so the next person can pick up with context.
- Patient and provider records
- Insurance and eligibility workflows
- Document and patient chart imports
04 / Communication, your way
Your team. Your customers.
The right channel for each.
Internal messaging supports your DME Software team. VoIP, fax and SMS & WhatsApp Messaging are separate products: choose any one or combine them.
Keep your team
in the conversation.
Message colleagues and drivers directly. Share attachments, forward messages, see who is online and return to conversation history when you need the details.
DTDispatch team member● Online
The updated delivery checklist is ready. Sending it over now.
Got it. I’ll review it before heading out.
ILLUSTRATIVE CONVERSATION · SAMPLE CONTENT
SEPARATE PRODUCT / FaxesGive every fax
Give every fax
a place to go.
Receive and send faxes, preview documents and organize your inbox into folders. Track delivery status and retry failed outgoing transmissions.
DME / FAXSAMPLE FAX
SEPARATE PRODUCT / VoIP telephonyFrom a quick call
From a quick call
to a clear next step.
Make and receive calls with the browser softphone. Hold or mute a call, transfer it to a colleague, bring people into a conference and review call history.
VOIP PREVIEWTeam call
SEPARATE PRODUCT / SMS & WhatsAppCustomer messages.
Customer messages.
Their own workspace.
Read and reply to SMS and WhatsApp conversations, review message history and delivery status, and share supported attachments. Use approved WhatsApp templates when a conversation requires them.
Sold separately from VoIP. Attachments depend on channel and provider support; SMS attachments use MMS.
SMSWhatsApp
Hello, could you confirm our scheduled delivery?
Of course. Let me check the details for you.
ILLUSTRATIVE CONVERSATION · SAMPLE CONTENT
Internal chat for your team. SMS & WhatsApp for your customers.Communication services depend on provider setup and user permissions. WhatsApp requires a connected business account and applicable template approval. Explore with our team ↗
DME
↗ Office & intake⌁ Field & dispatch≋ Billing team↔ Communications05 / Your operational team
Different roles.
The same picture.
Care operations cross desks, departments and delivery routes. DME gives the people doing that work a connected place to coordinate.
- Role-based access to operational modules
- Record histories and team work tasks
- User, driver and call activity reports
- Document generation and data import workflows
06 / Mobile applications
Your work moves.
Your tools should too.
DME mobile applications support office operations, field deliveries and business calls on Android and iOS. Choose the apps that fit your team and selected products.
DMEMOBILE WORKSPACE
Ready for the day.
Your team. Your next steps.
OfficePatients & requests
FieldRoutes & deliveries
PhoneBusiness calling
CONCEPT ILLUSTRATION · NOT A LIVE APP SCREEN
AndroidiOS
DME Mobile
Access patients, requests, orders and documents from your phone or tablet. Keep essential office workflows close when you are away from your desk.
DME Driver
View assigned routes, delivery stops and job details in a dedicated workspace for drivers. Keep field work connected to dispatch.
DME Phone
Bring business calling to Android and iOS with the mobile softphone. Use your company’s configured extension and account to stay connected on the move.
App access and available workflows depend on your selected products, permissions and configuration. Ask us about device requirements and distribution options for your team.
Explore mobile apps07 / Build your solution
Start with what
you need.
Select one product or combine several. Tell us a little about your company and we’ll help define the right scope.
YOUR NEXT STEPA conversation.
Prefer to write directly?A conversation.
A focused demo.
A tailored proposal.
No fixed bundle to work around. Your selection is the starting point.
support@dmeclinic.com ↗
A little more clarity
Good questions.
Clear answers.
Who are these products for?
We sell to companies. DME Software is designed for durable medical equipment operations. VoIP telephony, fax and SMS & WhatsApp Messaging can be purchased separately by companies looking for those communication tools.
Can we buy messaging without VoIP or DME Software?
Yes. DME Software, VoIP Telephony, Fax and SMS & WhatsApp Messaging are four separate products. You can also request a proposal for any combination of these products.
How is pricing determined?
We prepare a proposal based on your selected products and the scope your company needs. Tell us about your team and workflows so we can discuss configuration and provide pricing for your requirements.
What happens after we contact you?
We’ll discuss your requirements and the products you selected. The conversation can include a focused demonstration, configuration, data import needs, implementation and support arrangements before you decide.
Which parts of the workflow can I explore?
A walkthrough can cover patient records, requests, orders, visits, inventory, deliveries, communications, billing, remittances and activity reports. Contact us to focus the demo on your team's workflow.
How does DME support team communications?
Internal messaging supports direct conversations with colleagues and drivers, attachments, forwarding and conversation history. The fax workspace handles incoming and outgoing documents. VoIP tools include browser calling, hold, transfers and conferences. Available services depend on configuration and permissions.
How is customer messaging different from internal chat?
Internal messaging connects colleagues and drivers within DME Software. SMS & WhatsApp Messaging is a separate product for customer conversations and does not require purchasing VoIP.
What is needed to use WhatsApp?
WhatsApp requires a connected business account and provider setup. Applicable message templates must be approved; available messaging and attachment options depend on the channel configuration.
Are mobile applications available?
Yes. DME Mobile supports office workflows, DME Driver supports assigned routes and deliveries, and DME Phone supports business calling. Applications target Android and iOS. Contact us to discuss the apps, configuration and distribution options appropriate for your company.
Can DME work with imported data?
The platform includes workflows for patient imports, patient charts, superbills, eligibility information and inventory catalogs. Supported formats and any migration requirements should be reviewed for your specific data.
How do I request a demonstration?
Email support@dmeclinic.com with your organization name and the workflows you would like to see. Please do not include patient information in your demo request.
Your company.
Your next configuration.
Choose your products. Tell us about your company. Let’s discuss the right fit.